Shipping policy

This page explains how orders leave us and what to do if something goes wrong. If you need a delivery estimate for your address before you order, email davidlicoln46@gmail.com and we will confirm it.

Processing

Orders are checked and passed to our fulfilment partner after payment clears. You receive a confirmation email straight away, and a second email with a tracking link once the parcel is on its way.

Delivery

Delivery time depends on the destination and the carrier handling the last leg. The options and any delivery charge for your address are shown at checkout before you pay.

Tracking

Every order ships with tracking. If the tracking has not updated for several days, write to us and we will chase the carrier on your behalf.

Wrong, damaged or missing parcels

Check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us immediately at davidlicoln46@gmail.com with a photo and we will put it right.

Addresses

We can only ship to the address given at checkout. Please check it carefully, since we cannot redirect a parcel once it has left. If you spot a mistake, email us quickly and we will change it if the order has not yet been dispatched.

Returns

Returns are covered in our refund policy. You have thirty days from delivery to request one.

Questions: davidlicoln46@gmail.com, or use the contact page.